All shipping via Ship It. Ship It will text and email your courier and shipment tracking details. (Mon-Fri) 3-7 days transit time.
We do our best to dispatch your order within 24 hours.

All shipping via Ship It. Ship It will text and email your courier and shipment tracking details. (Mon-Fri) 3-7 days transit time.
We do our best to dispatch your order within 24 hours.

All shipping via Ship It. Ship It will text and email your courier and shipment tracking details. (Mon-Fri) 3-7 days transit time.
We do our best to dispatch your order within 24 hours.

Cools Club will happily process a store credit, exchange or refund for any full priced online purchases.

Items must be returned within 14 days of receiving your order in their original packaging with receipt or proof of purchase (e.g. order number).

Sale items or items purchased during a discount period are not eligible for refunds, only for store credits.

Please note that the cost of shipping a Return back to us is at your cost (unless we deem it faulty and we will reimburse you upon inspection) and the Return remains your responsibility until received at our head office. Please also note that once your Return has been received at out head office it may take up to 5 business days for us to process for you.

To organise a Return with us please fill in a return request form here