All returns will be issued a Store Credit. COOLS CLUB will only provide you with a full refund of the product you purchased from us online if the product: - Is deemed faulty, not of acceptable quality, or unsafe; or - Does not match descriptions made on the site, or given to you by any COOLS CLUB representative.
In both return cases, you must send us back your purchased items with tags still in-tact before being issued either an online exchange code or refund back to the original form of payment. In both instances, you must return goods within 30 days of purchase. If you’ve already worn it and then noticed that somethings not quite right with it, email us at hello@coolsclub.co with photos and we’ll have a look at it.
